Resume

UI Design Graduate

The Iron Yard / August – November 2015

Studied User Interface design principles and technologies.
Designed wire frames, mockups, and prototypes for mobile, native mobile, and web using HTML, SASS (CSS), and current industry prototyping tools.
Used current UX and research techniques to guide design direction.
Collaborated with front-end and back-end developers on web applications.

Graphic Designer & Marketing Coordinator

AF1 Racing / July 2013 - August 2015

Developed new company branding and created original designs for online and print ads, signage, web graphics, email campaigns, and apparel.
Oversaw complete redesign of website. Since launch, web traffic increased 10-15% month over month.

• Recognized opportunity for site redesign. Sought to improve design, usability, and content with a goal of increasing overall traffic.
• Researched and implemented optimal content management platform to fit business needs.
• Built site from concept through completion and wrote copy for all site content.

Integrated Mailchimp, streamlined lists and designed emails and newsletters that generated an average open rate of nearly 35%.

iPhone Senior Advisor (Tier 2)

Apple Inc. / April 2008 - September 2011

Worked with customers to identify and resolve core issues using technical troubleshooting and soft skills.
Collaborated with Site Support Engineering team to identify and resolve trending issues.
Recognized on multiple occasions for excellence in customer satisfaction and issue resolution.